Best option: reply to the latest email from your account manager. Your request is linked to your file and sent directly to your account manager.
By email: support@celavigestion.fr. Please include your full name and the name of your residence.
By phone: call your account manager directly, Monday to Friday, 9:00 am to 5:00 pm, French time. Their number is in the signature of their emails and in your client portal under "Informations › Identité".
By post (original documents): CELAVIGESTION 39 route de Fondeline — Parc de Brais 44600 Saint-Nazaire, France
Response time: we reply within 2 working days. During April and May, the tax filing season, this may take longer. There is no need to contact us through several channels: your request has been recorded.
A complaint? Write to us with the details of your request. If you have not received a satisfactory answer within two months, you can refer the matter free of charge to the consumer mediator: MCP Médiation, www.mcpmediation.org, or by post to Médiation de la consommation et patrimoine, 12 square Desnouettes, 75015 Paris, France. The mediator must be contacted no later than one year after your complaint.