Amount. Your fees are set by your mandate. Your invoices can be downloaded from your client portal under "CELAVIGESTION Invoices".
Direct debit. Fees are debited from the account you provided when you signed up, once a year or monthly depending on your mandate. Your invoice and the debit date are emailed to you 1 month before an annual debit, or 10 days before a monthly debit, which takes place on the 15th of the month.
Has your direct debit been rejected?
- If you have changed banks, send us your new bank details (RIB/IBAN).
- The debit is presented again on the 15th of the following month, and a rejection fee is charged to you (€5 excl. VAT under current mandates). You can also settle sooner by bank transfer: our bank details are available on request.
After 3 consecutive months without payment, our services are suspended until the full amount is paid. If the amount is still unpaid on 31 December, the mandate ends automatically: you then lose access to the platform and your returns are no longer handled.
Having difficulty paying? Contact us before the due date.